Refund and Return Policy

Thank you for choosing Etza Bulk Supply, your trusted partner for high-quality agro-allied products. We are committed to providing you with the best shopping experience and stand behind the quality of our products. However, we understand that you may need to return or request a refund for an item. Below is our detailed returns and refunds policy to guide you through the process.

Returns Policy

We accept returns on most items within 7 days of delivery. To be eligible for a return, the item must be in its original condition and packaging, unused, unaltered, and undamaged. If your item meets these criteria, you will be issued a return ticket number and provided with instructions on how to return the item.

Please note that the following items are not eligible for return:

• Perishable goods (e.g., fresh produce, food items).
• Customized or personalized products.
• Items that have been used, altered, or damaged.
• Items that are not in their original condition or packaging.
• Items purchased from third-party sellers on our website (their individual return policies may apply).

Refunds Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within 7 business days.

Please note that the following items are not eligible for a refund:

• Shipping costs.
• Items that are not in their original condition or packaging.
• Items purchased from third-party sellers on our website (their individual refund policies apply).
• Customized or personalized products.
• Special orders involving issued invoices.

Exchanges Policy

We do not currently offer exchanges. If you need a different size, product variation, or item, please return the original item and place a new order for the desired product.

Cancellation Policy

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed. Once the order has been processed, we are unable to cancel it.

If you receive a defective or damaged item, please contact us within 48 hours of receiving the item. We will investigate the issue and, if accurate, provide a replacement or refund.

Contact Us

If you have any questions about our Returns and Refunds Policy, please don’t hesitate to reach out to us at support@etzabulksupply.com.ng.

Thank you for shopping with Etza Bulk Supply. We value your business and look forward to serving you again soon!